Kendall-Jackson Blog > Undercover Boss > Kendall-Jackson Goes Undercover On ‘Undercover Boss’

Kendall-Jackson Goes Undercover On ‘Undercover Boss’

Rick In The Vines

We have a secret. Not too long ago Kendall-Jackson president Rick Tigner went undercover. This January you’ll get to see just what he got in to and parts of the winery never before seen on television.

On January 29th Kendall-Jackson will become the first winery to be featured on the popular CBS show ‘Undercover Boss.’ Our fearless leader, Rick Tigner, stepped out of his office and into the field, visiting various parts of the winery to get a deeper understanding of the people and spirit that make up Kendall-Jackson.

The Undercover Boss experience was a moving one for Tigner, who has been president of Kendall-Jackson since May 2010. In addition to being an educational experience he called it an emotional one as well.

“I had an opportunity to see the passion and commitment our employees have for their jobs and this company,” said Tigner. “A lot of work goes into making a bottle of Kendall-Jackson wine, and I was honored to witness that first-hand.”

‘Undercover Boss’ comes at an emotional time for Kendall-Jackson. In April, we lost our founder and leader, Jess Jackson. With Jess’s legacy in mind, Rick set out to view Kendall-Jackson from a fresh perspective to find out what makes our company so special.

Barbara Banke, our proprietor and Jess’s wife, agrees that Rick’s journey came at the right moment for the company. Banke, along with her and Jess Jackson’s children, Katie, Julia and Christopher, were also present for the filming.

“This was the perfect opportunity for our new president to go undercover and check in on our founding principles of quality vineyards, family and hard work,” she said.

Be sure to tune in to CBS’s ‘Undercover Boss’ on Sunday January 29th from 8:00-9:00 PM ET/PT and follow along with our story.

CATEGORY: Undercover Boss

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  • http://www.facebook.com/kathy.stroud.73 Kathy Major Stroud

    I am a fan of the show Undercover Boss, and was a fan of Kendall Jackson wines until my recent experience with placing a order with Kendall Jackson and the extremely poor customer service. I think that Rick Tigner should be made aware of how the staff handles sales, filling orders and customer service response (lack of). I placed an order for 5 bottles of wine to be shipped to friends, after requesting the shipping information on this order it took days to receive a response from their direct sales department and I had to call them to speak with someone. I was told they would have to contact the fullfillment center to find the status and learned the order wasn’t shipped because they were out of one of the requested wines. I thought the problem had been resolved and spoke with another direct sales staff member and was told the order would be shipped that day and she would forward the shipping information, another two days pasted and no shipping information and a promise to return my call with the order status. My credit card account has now been charged twice and still no shipping information and no return call on my order. I sent another email to find out the status of the second order had not been shipped, I requested to cancel the order and process a credit. The response from the direct sales department was, they are sorry and it is the fullfillment centers fault, I believe that all are responsible has it appears that customer service is not a priority.

    • http://blog.kj.com/ Kendall-Jackson Winery

      Kathy, we understand your frustration, but guarantee that we are committed to customer service. We’re going to look into your order this morning and someone will be in touch with you soon to get this all sorted out.

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